Shipping statement

Thank you for choosing our products. We strive to provide a seamless and reliable shipping experience. Please review the following information regarding our shipping policies:

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Preparation period

Handling Time

Our standard handling time is within 24 hours. During this period, we process and prepare your order for shipment.


Estimated dispatchment

Shipment Time

For standard delivery within New Zealand, the estimated shipment time is 2-4 business days from the date of dispatch. Please note that this timeframe is an estimate and may vary depending on the destination and any unforeseen circumstances. $8 flat standard shipping rate in North Island and $9 in South Island will be applied to all domestic shipping per transaction.


Expedited service

Express Delivery

If you choose our express delivery option, the estimated shipment time is 1-2 business days within New Zealand. This expedited service is available at an additional cost. $15 express shipping rate will be applied to all domestic shipping per transaction.


Postage

Free Postage

We sometimes offer free delivery during events, promotions and deals. Customers will be notified via Email if we are having a FREE DELIVERY DEAL


Expanding shipping services

Global Shipping

We are working diligently to expand our shipping services outside New Zealand . Please stay tuned as we plan to offer international shipping options in the near future.


Monitoring shipment progress

Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment online.


Accurate shipping details

Address Accuracy

Please ensure that you provide accurate and complete shipping information during checkout. We are not responsible for any delays or non-delivery caused by incorrect or insufficient address details.


Recipients responsibility

Import Duties and Taxes

For international shipments, the recipient is responsible for any applicable import duties, taxes, or customs fees imposed by the destination country. These charges are separate from the product and shipping costs and are the recipient's responsibility.


Questions and concerns

Shipment Updates and Support

If you have any questions or concerns regarding your shipment, please contact our customer support team. We are here to assist you and provide updates on your delivery.

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