Privacy policy

AquaFlask New Zealand Privacy Notice

1. Privacy Notice Overview

IONREADY Group Ltd T/A AquaFlask New Zealand (referred to as "AquaFlask NZ", "us", "we", "our") is dedicated to safeguarding the privacy of our customers. This Privacy Notice is applicable when you engage with AquaFlask NZ, which includes visiting our website at https://aquaflasknz.co.nz/ and making purchases.

This Privacy Notice outlines our commitment to protecting your personal information and assures you of our integrity in handling such information. We respect and value the information you provide, using it only by applicable privacy laws. This notice applies to the personal information we collect, retain, and utilise when you interact with us, including:

  • Making purchases online or in-store
  • Visiting our website
  • Communicating via email, phone, or social media
  • Participating in surveys or promotions

We may update this Privacy Notice periodically, with changes published on our website at https://aquaflasknz.co.nz/.

2. Personal Information We Collect

We collect personal information to facilitate our business operations and enhance your customer experience. This includes details such as name, address, email, phone number, gender, date of birth, shopping preferences, purchase history, delivery details, and any other information provided during interactions. If you have an online account, we maintain your login credentials and password.

In most cases, we collect this information directly from you, such as:

  • Information provided when making enquiries or purchases (via phone, in person, or electronically)
  • Interactions with our customer service team via phone, email, mail, or website
  • Completion of surveys, application forms, or participation in competitions and promotions
  • Engagement on social media platforms (e.g., Facebook, Instagram, TikTok)
  • Surveillance images or video captured when you visit our premises

We may also obtain personal information from third parties, such as credit bureaus for fraud prevention purposes.

3. The Purpose for Collecting Personal Information and Who May Share Information With

3.1 Use of information

We collect personal information primarily for marketing, personalisation, recommendation, advertising, sales, and service delivery purposes. Additionally, we utilise this information:

  • To personalise and improve your interaction with us, whether in-store or online
  • To communicate with you, address queries, or provide information and advice
  • To conduct surveys, research, and analysis
  • For warranty and product recall purposes
  • For marketing and retargeting efforts, including displaying customised promotional materials based on your preferences and activities

We also use personal information to administer our operations efficiently, detect and prevent fraud or criminal activities, ensure safety in our stores, and comply with legal obligations.

3.2 How we share your personal information

We may disclose your personal information for the purposes mentioned above or as permitted by law. Recipients may include:

  • Our employees, contractors, or service providers necessary to fulfill their duties
  • Suppliers involved in product delivery, warranty, or recall
  • Authorities or government agencies within New Zealand, as required by law
  • Other retailers and law enforcement agencies for crime prevention purposes

We require all third parties to uphold adequate security measures for your information.

4. How We Hold and Protect Your Personal Information

4.1 How we hold personal information

AquaFlask NZ stores personal information electronically and in hard copy formats, employing industry-standard security measures (e.g., firewalls, encryption, access controls) to safeguard your data. We may utilise third-party service providers for data storage, potentially involving transfers outside New Zealand. We hold ourselves accountable for your information wherever it resides, ensuring third-party compliance with our privacy and security standards.

4.2 Security

We implement industry-standard security measures to protect against unauthorised access, use, disclosure, modification, or destruction of personal information. These measures include:

  • Firewalls and encryption for network protection
  • Password protection and monitored access to systems
  • Privacy and security training for employees
  • Data breach management procedures and encrypted backup

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We are committed to ensuring the utmost security and protection for our customers when it comes to online transactions. That's why we've chosen Windcave as our trusted gateway provider for ecommerce processing. Windcave is renowned for its robust security measures and PCI/DSS compliance, which means that your sensitive card details will be handled with the highest level of security and confidentiality. With Windcave, you can shop on our website with complete peace of mind, knowing that your payment information is in safe hands.

5. Cookies, Identifiers, and Remarketing

5.1 Cookies and Identifiers

We employ cookies and identifiers on our websites to enhance your browsing experience, personalise content, and track site usage. Cookies may store preferences and enable targeted advertising based on your browsing history.

5.2 Remarketing

Remarketing utilises your website browsing history to display relevant advertising on other platforms. We share cookie information with remarketing providers like Facebook and Google for this purpose.

5.3 Opting out of cookies, analytics, and remarketing

You may modify your browser settings to accept or decline cookies. If you choose to configure your computer so that it disables cookies or does not accept them, you may not be able to make full use of our websites.

6. Accessing and Correcting Your Personal Information

For access to or correction of your personal information, please contact us using the details below. We may require further information for verification and reserve the right to charge a reasonable fee for access requests. We adhere to applicable privacy regulations when handling requests.

For further information or to lodge a privacy complaint, please contact: 

Email: sales@aquaflasknz.co.nz
Phone: +64 9 200 4878
Mail: Unit 3, 76 Porana Road Hillcrest, Auckland New Zealand 0627